Legal information
Contact
Last updated: 31 July 2026
You speak directly to the person handling the orders. No forms with automated replies.
hello@bobolobokids.com
The fastest channel, and where we handle downloads, refunds and billing questions.
Phone
+55 16 99625-9302
Available on business days. If we miss you, leave a written message and we will reply.
Address
Camila da Cruz Lucioo
R. Francisco Inácio Godoy Zerbinatti, 92, Jd. São Rafael 2, CEP 14806-853, Brasil
Address for legal and billing purposes. There is no walk in service and no physical returns, because the products are digital.
Response time
We reply on business days, normally the same day and always within 24 hours.
To make it faster
- Write from the same email you used for the purchase, or tell us which it was.
- Tell us which pack you bought and the approximate date.
- If the problem is a download, tell us which step you got stuck on.